The Australian company that provides technology to financial markets and the wealth management industry has launched version 11.2 of its Adviser Office solution.

IRESS has upgraded its Adviser Office solution to help advisors provide a better customer experience to their clients.

The upgrade involves a new "service propositions" module, which will allow advisors to consistently monitor their own proposition. It tracks what services firms say they will provide to their clients and compares this to what they actually carry out, thereby highlighting any need for further action.

“As we enter 2016, ongoing investment in all of our technology solutions remains at the forefront of our business strategy. These enhancements to Adviser Office will ensure our clients have an up-to-date, compliant solution and crucially that they keep ahead of industry developments,” said Andrew Simon, executive general manager (product) at IRESS.

“All of this will support advisors in providing their clients with the best outcomes and customer experience, as efficiently as possible. The new service propositions module helps advisors demonstrate, to both the consumer and regulator, the ongoing client service they are providing, as well as their compliance with regulatory demands.”

The firm has also revamped its data cleanse module with new tests so that users can clean their data while identifying any poor or missing data.

IRESS, which is headquartered in Victoria, Australia, serves clients in the UK, Australia, Asia, New Zealand, Canada, and South Africa.