Strategy
How Digital Marketing Became New Normal For Wealth Managers - And How To Tap It. Part 4

The last in a four-part series of commentaries on how and why digital marketing is now a central business priority for the world’s wealth management sector.
Paul Das, who is managing director of ProFundCom, an international digital marketing platform, has these thoughts about how wealth managers do and should use digital marketing - a crucial theme not just because of the present pandemic but because of the continued momentum behind modern technology. The editors are pleased to share these ideas with readers and invite responses. Email tom.burroughes@wealthbriefing.com
This is the final post in my series examining the new normal of
digital marketing - and what wealth managers and private banks
must do to make the most of it.
I’m going to finish by looking at how to produce content that
people actually want to read.
Because when you do that - and distribute and analyse it using
the methods and channels I’ve already covered - you will discover
vital marketing information. Such as the new prospects who are
looking at your content, those who are showing interest again
after being dormant, and the existing clients who are suddenly
looking at new data. The sales potential of this information is
obvious.
Tracking also reveals when existing clients stop looking at your
content - meaning that a well-timed call from sales may be needed
to clear up any stumbling blocks and keep them on board.
Yet all this hinges on quality content.
But what exactly do people want to see?
Experience has taught me that the best type of content, at least
in the wealth management and private banking space, is thought
leadership. By this I mean insightful articles, videos, posts etc
from senior figures in your company who position your firm as an
authority within the sector. This in turn helps persuade
potential clients that you will look after their money and help
it grow. By commenting intelligently on current topics, you keep
your firm front of mind with your audience. But it has to be
regular - one piece every six months just won’t cut it, as people
will forget about you.
Thought leadership is you displaying your expertise and
philosophy on the tricky job of handling money. This is what
people want to read and hear. We recently ran a straw poll of
ProFundCom webinar attendees; they said that investment
philosophy, which effectively means thought leadership, is the
most important factor with regard to digital engagement. This was
seen as way more important than performance, for example.
And one of the beauties of thought leadership content is that it
has multi-channel potential. You can link to articles and videos
through social media, and put everything in a dedicated thought
leadership section on your website.
And, of course, you must send each piece out via email. But
how you actually present your content is also important,
particularly with email.
If you just throw all your content into two massive paragraphs,
few will get through the first couple of lines - large, solid
blocks of text are off-putting. People tend to scan content
before reading it properly. So, if you have an email template
that encourages scanning - through short and snappy paragraphs,
well-placed bullet points, and links to find out more - then you
will vastly increase readership.
And the more people who read your content, the more valuable
engagement data you have to analyse.