Equipos, a provider of private client reporting technology and communication tools, has rolled out an “educational initiative” to help senior Canadian buy-side business executives understand the implications of next-phase client relationship management on their firm’s processes, data and systems.

Equipos, a provider of private client reporting technology and communication tools, has rolled out an “educational initiative” to help senior Canadian buy-side business executives understand the implications of next-phase client relationship management on their firm’s processes, data and systems.

Crucially, it will also provide insight into the challenges of “CRM2” compliance and identify ways for buy-side firms to improve client service by investing in this area.

Co-sponsored by WealthBriefing, the programme will launch on April 9 with a webinar in which representatives from Canadian law firms, management consultancies and investment firms will walk through effective ways of addressing CRM2 compliance. Confirmed panelists include CRM2 experts from Deloitte Canada and Borden Ladner Gervais.

Context
Canadian buy-side investment management firms will, as required by the Canadian Securities Administrators, have to provide pre-trade disclosure of charges and disclose their compensation from debt transactions in trade confirmations as of 15 July, 2014. Next year, enhancements to client statements will be introduced, while in 2016 firms will be required to produce annual reports on charges and other compensation, as well as an annual investment performance report.

“The CRM initiative aims to enhance investor protection in Canada through improved relationship disclosure, conflict management, suitability and account performance reporting. Phase 2 (CRM2) is focused on enriching investors’ understanding of the cost and performance of their investments,” Equipos said.