Strategy
EXCLUSIVE INTERVIEW: The High Tech Frontier With YourWealth.co.uk

This publication recently spoke to Toby Hughes, chief executive of YourWealth.co.uk, a UK-based wealth management firm that sees itself very much as part of a new breed.
This publication recently spoke to Toby Hughes, chief
executive of YourWealth.co.uk, a UK-based wealth management firm
that sees itself very much as part of the new breed of companies
embracing the internet and associated technologies to the fullest
extent, particularly as conventional business models come under
pressure from regulators and tech. WealthBriefing also questioned
the firm about its strategy, why it was founded and what it
foresees about industry developments. The firm was officially
launched by Hughes in the UK in October 2012 after 20 months of
development.
In the broadest terms, how do you describe
YourWealth.co.uk?
YourWealth.co.uk aims to help people make better choices over
their financial future. Its core technology Money Hub is a
revolutionary tool that allows users to gain total visibility
over their entire financial universe and plan effectively for the
future. It also offers users access to financial information,
products and advice.
Can you sketch out its unique selling
propositions?
YourWealth.co.uk’s Money Hub allows users to view their whole
financial universe in one place, tracking their everyday
expenses, assets, liabilities and much more. It also allows users
to share selected parts of their financial universe directly with
their financial advisor, such as a particular investment that
they need advice on or goal they’ve set for the future. This is
done using screen share technology creating a more efficient
client-advisor relationship. The ability to plan and share this
way with a financial advisor is unique to Money Hub.
Money Hub is unique in that it is available across iOS, Android
and Kindle Fire app stores as part of the YourWealth app, and
also via our website, YourWealth.co.uk. Whether you choose to log
in on your web browser or via the app, your data syncs seamlessly
and securely across all your devices and you can even edit your
plan while you’re offline.
Money Hub was named “Best of Show” at the Finovate Europe 2014
conference, the only UK technology to win this award in 2014. It
was also listed in this year’s FinTech50, an annual list of
“game-changing technologies across Europe that are redefining the
future of finance”.
How many people work in it?
There is a core team of 17 individuals.
It is a mixture of business-to-business and
business-to-client services. Are these roughly half and half in
terms of the focus of the business? Do you see that shifting and
if so, why?
YourWealth.co.uk and the complimentary Money Hub technology aims
to deliver the best customer experience for managing your money
and planning ahead effectively.
We put the customer at the centre of everything we do and seek to
integrate and help them better understand all aspects of their
financial universe. To achieve this aim we have a dedicated
business to business offering and we work in close partnership
with financial advisers, financial institutions and product
providers to help them to deliver more efficient and enhanced
services through our technology and our website.
What sort of goals do you have for this business in terms
of client coverage, geographies, type of clients?
It is aimed at people who want to gain total control of their
money and achieve visibility over their financial universe
whatever their stage of life, aspirations or financial goals for
the future.
Can you give me some views on how you regard today's
wealth management market in the UK. What is being done well and
badly? What annoys you most about the state of the industry? What
is a cause for celebration, if at all?
The industry has experienced a significant amount of regulatory
change over the last couple of years. I have welcomed the focus
that the regulator has placed on making charges more transparent
and simple to understand. This has resulted in firms evaluating
their proposition and remodeling their charging structures.
I don’t think that the industry places enough emphasis on
innovation and new technology, and firms not integrating these
into their client proposition in the medium term will
struggle.
Do you see your firm as part of a process whereby banks
and some other traditional players are squeezed out?
No. Our technology and services aim to strengthen relationships
that financial institutions and advisors have with their clients,
and assist them in improving their value proposition and
delivering more efficient services to an increased number of
clients.
What is your take on the issue of the "advice gap"? Has it been
overblown? Should new business models leave us better off in the
long run anyway?
I think that the advice gap is often misunderstood and that many
advisprs have assumed that they can no longer service clients
with smaller portfolios i.e. less than £50,000, but I think firms
may just need to evolve new propositions for these clients.
I do believe that new business models are better for the consumer
in the long-term; however, I would like to see more firms using
technology to increase efficiency and drive costs down. An
improvement in efficiency and reduction in costs will ultimately
increase the number of people who can access advice.